Well, I did everything I could to avoid it.
I called phone support, I went to the store, I contacted the BBB, I wrote a letter to corporate, I spoke on the phone with the company numerous times, I sent another letter to corporate.
All to no avail.
The last straw was a final email, sent to me by an executive relations employee. This was a person with whom I had already spoken with on the phone 3 times, and all three times, he informed me that “Apple’s position is that we will not replace your computer, etc, etc.”
Continue reading Seattle Rex vs. Apple Inc – Round 3